Shipping Policy

Welcome to Velnora Store. We are committed to delivering your orders quickly and safely across the United Arab Emirates.

Shipping Coverage

We currently ship to all major cities and regions within the United Arab Emirates (UAE).

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

• Abu Dhabi: 1–2 business days

• Dubai & Sharjah: 1–3 business days

• Other Emirates: 2–5 business days

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, or courier delays.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your order.

• Any promotional free shipping offers will be clearly mentioned on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with tracking information (where available).

Incorrect Address

Please ensure your shipping address and contact details are accurate before placing your order. Velnora Store is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Delayed or Lost Shipments

While we work with reliable courier partners, unexpected delays may occur. If your order has not arrived within the estimated delivery time, please contact us and we will assist you in tracking your shipment.

Damaged Package

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging so we can assist you promptly.

Contact Information

Trade Name: Velnora Store

Phone: +971 50 181 4229

Email: velnoraofficials@gmail.com

Address: Abu Dhabi, Abu Dhabi, United Arab Emirates